- Customers are responsible for providing an accurate shipping address. To prevent any delays, please double check that the address listed in your order confirmation email is correct.
- Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
- Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
- If your package is showing a delayed or late status, please contact us. We will do our best to have this sorted out for you, and can have a new package shipped out to you, or have your order fully refunded.